Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

All vendors here on Cloth&Twine are independent businesses and have therefor their separate terms & conditions and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 06/01/2018


GDPR Compliance

To be compliant with the new EU law we want to point out to you what we use your email address for and how you can unsubscribe if you ever want to.

When you sign up for a specific newsletter, we here at Cloth&Twine add your email address to a corresponding mailing list. While it is there, we know that we can contact you by email regarding that topic.

You can always have your email address removed from our mailing lists. There are multiple ways to do it:

Once your account is registered, just sign in and unsubscribe from newsletters in profile settings.

Use the “Unsubscribe” link in our newsletters that you receive.

Send an email to clothandtwine@gmail.com

We are using a third-party email service (MailChimp) to send newsletters. Some members of our staff can view mailing lists with email addresses. That way they’ll be able to remove your email address from the mailing list, should you request us to do so.

Please note that mailing lists are independent from each other. If you decide not to receive newsletters at all, you’ll have to unsubscribe from all the mailing lists. Even if you do that, you’ll still receive account-related emails (such as order status notifications, password reset emails, and more). It is essential for operating an online store.

If you decide that you no longer want to use our store and would like to have your personal data removed from our database (or if you’d like to get all the personal data associated with your account that we have), please send an email to clothandtwine@gmail.com

If you believe that your personal data has been misused, you have the right to lodge a complaint with a supervisory authority. We’re obliged by EU General Data Protection Regulation to let you know about this right; we don’t actually intend to misuse your data.

Best wishes,

Annette, Cloth&Twine Marketplace